RETURNS

WE OFFER A 14-DAY RETURN WINDOW STARTING FROM THE DATE YOUR ORDER IS PLACED. ALL RETURN REQUESTS MUST BE SUBMITTED, AND ITEMS MUST BE SHIPPED WITHIN THIS 14-DAY PERIOD TO BE ELIGIBLE FOR A RETURN. PLEASE NOTE THAT SALE ITEMS ARE FINAL SALE AND CANNOT BE RETURNED.

RETURNS WILL BE ISSUED AS STORE CREDIT ONLY. STORE CREDIT NEVER EXPIRES, AND A CODE WILL BE SENT TO THE CUSTOMER ONCE THE RETURN HAS BEEN RECEIVED.

TO RETURN YOUR ITEM, PLEASE COMPLETE THE FORM BELOW AND SHIP YOUR PACKAGE USING YOUR PREFERRED CARRIER TO LUVOID AT PO BOX 6844, TAHOE CITY, CA 96145.

FOR ADDITIONAL QUESTIONS, EMAIL US AT CONTACT@LUVOID.COM.

CONTACT

FOR COMMENTS, QUESTIONS, CONCERNS, OR INQUIRIES, PLEASE COMPLETE THE BELOW FORM TO REACH US BY OUR EMAIL CONTACT@LUVOID.COM AND ALLOW 2-3 BUSINESS DAYS FOR A RESPONSE.

DISCLAIMER
THIS DISCLAIMER APPLIES TO THE WEBSITE LUVOID.COM (THE “SITE” OR “WE”). BY ACCESSING OR USING THIS SITE, YOU AGREE TO COMPLY WITH AND BE BOUND BY THIS DISCLAIMER. IF YOU DO NOT AGREE WITH THIS DISCLAIMER, PLEASE DO NOT USE THE SITE.
GENERAL INFORMATION
THE INFORMATION PROVIDED ON LUVOID.COM IS FOR GENERAL INFORMATIONAL PURPOSES ONLY. WE MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, ABOUT THE ACCURACY, COMPLETENESS, RELIABILITY, OR SUITABILITY OF THE CONTENT PROVIDED ON THE SITE FOR ANY PARTICULAR PURPOSE. ANY RELIANCE YOU PLACE ON SUCH INFORMATION IS STRICTLY AT YOUR OWN RISK. PLEASE NOTE THAT OUR PRODUCTS ARE SECOND-HAND, HANDMADE, AND/OR REWORKED, WHICH MEANS THEY MAY SHOW SIGNS OF WEAR AND TEAR OR HAVE BEEN ALTERED FROM THEIR ORIGINAL FORM.
PRODUCT DESCRIPTIONS AND PRICING
WHILE WE STRIVE TO PROVIDE ACCURATE DESCRIPTIONS AND PRICING FOR ALL PRODUCTS ON THE SITE, ERRORS MAY OCCUR. WE RESERVE THE RIGHT TO CORRECT ANY ERRORS, INACCURACIES, OR OMISSIONS AND TO CHANGE OR UPDATE INFORMATION AT ANY TIME WITHOUT PRIOR NOTICE. WE ALSO RESERVE THE RIGHT TO REFUSE OR CANCEL ANY ORDERS PLACED BASED ON INCORRECT INFORMATION, INCLUDING PRICING OR PRODUCT DESCRIPTION ERRORS. AS OUR PRODUCTS INCLUDE SECOND-HAND, HANDMADE, AND REWORKED ITEMS, EACH PRODUCT MAY HAVE UNIQUE CHARACTERISTICS AND MAY VARY SLIGHTLY FROM THE PHOTOS PROVIDED. WE ENCOURAGE CUSTOMERS TO CAREFULLY REVIEW ALL DETAILS AND PRODUCT DESCRIPTIONS BEFORE PURCHASING.
CUSTOMIZATION AND ALTERATIONS
PLEASE BE AWARE THAT SOME PRODUCTS SOLD ON LUVOID.COM MAY HAVE BEEN REWORKED OR ALTERED, WHICH CAN AFFECT FIT, SIZE, AND APPEARANCE. WE ENCOURAGE YOU TO CONTACT US IF YOU HAVE QUESTIONS ABOUT A SPECIFIC ITEM BEFORE PURCHASING, AS THESE PRODUCTS MAY NOT BE ELIGIBLE FOR RETURNS OR EXCHANGES.
PRIVACY & DATA COLLECTION
WHEN PLACING AN ORDER OR SUBMITTING A RETURN REQUEST, WE COLLECT CERTAIN PERSONAL INFORMATION, INCLUDING YOUR NAME, EMAIL ADDRESS, SHIPPING ADDRESS, AND CONTACT DETAILS. THIS INFORMATION IS USED SOLELY FOR ORDER PROCESSING, CUSTOMER SUPPORT, AND COMMUNICATION REGARDING YOUR PURCHASE OR RETURN. LUVOID.COM DOES NOT SELL, RENT, OR SHARE YOUR PERSONAL INFORMATION WITH THIRD PARTIES FOR MARKETING PURPOSES. HOWEVER, WE MAY USE THIRD-PARTY PAYMENT PROCESSORS AND SHIPPING SERVICES TO FULFILL YOUR ORDER, AND YOUR INFORMATION MAY BE SHARED WITH THESE PARTNERS AS NECESSARY TO COMPLETE TRANSACTIONS. BY USING THE SITE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION IN ACCORDANCE WITH THIS POLICY.
TERMS OF SERVICE
BY USING LUVOID.COM, YOU AGREE TO THE FOLLOWING TERMS OF SERVICE (“TERMS”). IF YOU DO NOT AGREE, PLEASE REFRAIN FROM USING THE SITE OR MAKING PURCHASES.
ORDERS & PAYMENTS
ALL PRICES ARE LISTED IN USD AND MAY CHANGE WITHOUT NOTICE. PAYMENTS ARE PROCESSED THROUGH THIRD-PARTY PAYMENT PROVIDERS. LUVOID DOES NOT STORE CREDIT CARD INFORMATION. LUVOID RESERVES THE RIGHT TO CANCEL OR REFUSE ANY ORDER AT OUR DISCRETION.
SHIPPING & DELIVERY
CUSTOMERS ARE RESPONSIBLE FOR PROVIDING ACCURATE SHIPPING INFORMATION. LUVOID IS NOT RESPONSIBLE FOR LOST OR MISDELIVERED PACKAGES DUE TO INCORRECT ADDRESSES. ONCE SHIPPED, ORDERS BECOME THE RESPONSIBILITY OF THE CARRIER. TRACKING INFORMATION WILL BE PROVIDED WHEN AVAILABLE.
USER CONDUCT
YOU AGREE NOT TO: USE THE SITE FOR FRAUDULENT OR UNLAWFUL ACTIVITIES. INTERFERE WITH OR DISRUPT SITE OPERATIONS. COPY, RESELL, OR MISREPRESENT LUVOID PRODUCTS OR CONTENT.
LIMITATION OF LIABILITY
LUVOID PROVIDES ALL PRODUCTS “AS-IS” WITHOUT WARRANTIES OF ANY KIND. WE ARE NOT LIABLE FOR ANY DAMAGES, LOSSES, OR ISSUES ARISING FROM THE USE OF OUR PRODUCTS OR SITE.
CHANGES TO TERMS
LUVOID RESERVES THE RIGHT TO UPDATE THESE TERMS AT ANY TIME. CONTINUED USE OF THE SITE AFTER CHANGES MEANS YOU ACCEPT THE UPDATED TERMS.
EXTERNAL LINKS
THE SITE MAY CONTAIN LINKS TO EXTERNAL WEBSITES THAT ARE NOT CONTROLLED OR OPERATED BY LUVOID.COM. WE DO NOT ENDORSE OR ACCEPT RESPONSIBILITY FOR THE CONTENT, PRIVACY POLICIES, OR PRACTICES OF THESE THIRD-PARTY SITES. USE OF SUCH LINKS IS AT YOUR OWN RISK.
INTELLECTUAL PROPERTY
ALL CONTENT, INCLUDING BUT NOT LIMITED TO TEXT, IMAGES, GRAPHICS, LOGOS, AND DESIGN ON LUVOID.COM, IS OWNED BY LUVOID.COM OR ITS LICENSORS AND IS PROTECTED BY COPYRIGHT, TRADEMARK, AND OTHER INTELLECTUAL PROPERTY LAWS. YOU MAY NOT USE, REPRODUCE, OR DISTRIBUTE ANY CONTENT FROM THE SITE WITHOUT PRIOR WRITTEN CONSENT.
LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, LUVOID.COM SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE, INCLUDING BUT NOT LIMITED TO THE PURCHASE OF PRODUCTS, LOSS OF DATA, OR INTERRUPTED SERVICE.
CHANGES TO THE DISCLAIMER
LUVOID.COM RESERVES THE RIGHT TO UPDATE OR CHANGE THIS DISCLAIMER AT ANY TIME. ANY CHANGES WILL BE POSTED ON THE SITE, AND THE “LAST UPDATED” DATE WILL BE UPDATED ACCORDINGLY. PLEASE REVIEW THIS DISCLAIMER PERIODICALLY TO STAY INFORMED ABOUT OUR PRACTICES.
GOVERNING LAW
THIS DISCLAIMER AND YOUR USE OF THE SITE SHALL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE LAWS OF THE JURISDICTION IN WHICH LUVOID.COM IS OPERATED, WITHOUT REGARD TO ITS CONFLICTS OF LAW PRINCIPLES.
CONTACT INFORMATION
FOR ANY QUESTIONS OR CONCERNS REGARDING THIS DISCLAIMER, PLEASE CONTACT US AT CONTACT@LUVOID.COM.
LAST UPDATED: 3/1/25