Shipping: Via USPS Returns: All items are final sale, no returns. If an error is made during shipment on our end, we will fix it. Repairs: If a repair is needed after purchase, please submit a contact form and we will provide shipping labels to mail the product back for free repairs. Disclaimer: The products sold on LuVoid.com are customized reworks of locally sourced thrifted or handmade pieces with materials/ fabric from scratch. We handcraft every product, so each item may vary slightly in stitch, pattern, cut, materials, color, wear, or designs. This is due to the custom nature of each piece. Guarantee: All of our products are sourced and handcrafted by LuVoid in the USA. Backorders: Handmade items are all individual and may vary slightly.